I hate feeling so dumb!

April 30, 2021

Today I ordered something online at a local retail store. I had the option to pick it up so I waited for the e-mail stating that my order was ready for pick-up. I know that I have done this before but I think that it has been quite a while. I think that the last time I picked it up in the store, I just checked in on large computer screen near customer service. I sat and waited and a short time later someone called my name. It was pretty easy to do. After I got the e-mail, I drove to the store. I went inside and waited where I thought that I should. An associate came over to me and said that this area was for a delivery company. He said that I needed to go outside on the other side of the building and use the app. I thanked him for his help. I checked my cell phone and I found the store app but I was pretty clueless! I had no idea what to do on the app. I felt so stupid! I hate feeling this way. I went to customer service to return an item and while I was there, I told her that I had to pick something up. She explained the same thing as the other associate. I told her that I had no clue what to do on the app. She went and talked to a customer service representative. She used her walkie talkie to have someone bring my items to the front. I was so relieved when I had my items and I was leaving the store.

After I got home, I reread the e-mail from the store. There was a place to click, “check in”. Perhaps next time, I need to pay more attention to all of the directions on the e-mail. I hope that the next time that I do this that I can actually follow the directions and get it done right.