I hate this!

March 17, 2021

Today, I called the customer service department associated with my dental plan. I tried to log onto the website to view a recent claim. The website didn’t recognize my log-in so I requested to reset my password. I had them e-mail me a code but after three unsuccessful tries, I had to call them on the phone. After verifying who I was, she had me follow her instructions on how to create a new online account. She stayed on the phone the whole time and that was very helpful for me. After I created a new log-in with a password, she had me log-off. Then she had me log in again. Even though I had written my password down on a piece of paper, I typed it in wrong. I couldn’t believe that I had done that. When I saw this, I looked at the paper and typed it in correctly. Thankfully my log-in to the website is now fixed. I was able to see my claim but with my comprehension problems, I decided to call the customer service phone number.

Recently I had gotten a small bill from my dental office after having my teeth cleaned. I was surprised by this bill because I know that this is usually covered one hundred percent. I’m glad that I remembered that because otherwise I would have paid this bill. After speaking to someone, they told me that the bill will be paid in full. I thanked them for their help and I called my dental office to let them know this. They told me that they do an estimate of what they think my insurance company will pay. I told her that I just got off the phone with my dental plan and they told me that the cleaning would be paid one hundred percent. She told me to just ignore the bill.

I have noticed that these phone calls take on a different tone because of the memory impairment. Making these phone calls just takes my stress level up to a ten but sometimes there is no way to avoid taking care of these things. No one is going to do this for me so it is up to me to figure things out on my own or ask someone for clarification. I wish that these things weren’t so difficult for me to deal with. I think that the major challenge with these phone calls is my lack of comprehension. It is so difficult for me to not feel stupid when someone says something to me and I have no idea what they are talking about. I just try my best to plow through it and remain calm.